What service does ZIRO offer?

 ZIRO offers a financing operation for the acquisition of the goods or services that you chose with our allied suppliers. Remember that ZIRO is not the manufacturer, supplier, or provider of the goods or services you acquire from the allied merchants. ZIRO merely serves as a bridge for you to access the services, products, goods, or merchandise offered by the allied suppliers through a consumer credit. For this reason, ZIRO has no responsibility for any failures or defects found in the purchased products or services.

What are my obligations under the credit agreement?

• Pay the installments (including principal and interest for the term, when
  applicable, according to the rates and conditions of your
  Credit Agreement) on each of the previously defined payment dates.

• Pay the default interest effectively charged in
  case of late payment. These will be charged at the maximum rate
  permitted by law. ZIRO will not charge default interest
  in advance.

• In case of late payment, and as long as ZIRO incurs in
  collection efforts, pay the collection costs that are
  directly related and proportional to the
  activity carried out for these purposes, in accordance with what
  is established in Rates and Fees

Where can I check the payment channels?

ZIRO has multiple payment channels so you can make your obligation payments any day of the week. You can check our payment channels at: payment methods and in our support channels. In case you choose to make the payment via bank deposit and the payment date falls on a non-business day, you must make the payment on the first business day immediately following; in any case, ordinary interest will accrue between the payment date mentioned in the Credit Agreement and the mentioned business day.

What do you declare when signing the credit agreement with ZIRO?

• There is no impediment preventing you from signing the Credit Agreement, making it a valid, enforceable, and irrevocable obligation.

• All the information you provided is correct and complete.

• There are no pending legal processes or actions against you that could affect your compliance with the Credit Agreement.

• Your resources do not come from any illegal activity.

You have not been convicted or received formal notification of accusation against you for money laundering, financing of terrorism, management of resources related to terrorist activities or against public administration, or any other related crime, nor have you been included in any sanctions list associated with individuals involved in money laundering, financing of terrorism, corruption, or similar matters, such as, but not limited to, the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) list, or any list associated with individuals involved in money laundering, financing of terrorism, corruption, or similar matters from the United Nations, among others (the "Sanction Lists").

What does ZIRO commit to?

•  To make the money subject to the Credit Agreement available to the Allied Supplier.

• To enable the communication channels established in the Credit Agreement or in other communication mechanisms established by ZIRO, to respond to your doubts and inquiries, as well as to process communications that aim to clarify early payments.

• To give you permanent access through the channels provided on our website http://fxr.663.mywebsitetransfer.com/ during public service hours to the conditions of your credit, which will include, but not be limited to, amount, term, interest rates, pending installments, among others.

• To comply with current regulations on consumer protection in financing operations, as applicable to your transaction.

• To comply with current regulations on personal data protection according to the privacy policy you subscribed to at the beginning of your credit application. What are my obligations under the credit agreement?

  • Pay the installments (including principal and interest for the term, when
    applicable, according to the rates and conditions of your
    Credit Agreement) on each of the previously defined payment dates.

  • Pay the default interest effectively charged in
    case of late payment. These will be charged at the maximum rate
    permitted by law. ZIRO will not charge default interest
    in advance.

  • In case of late payment, and as long as ZIRO incurs in
    collection efforts, pay the collection costs that are
    directly related and proportional to the
    activity carried out for these purposes, in accordance with what
    is established in Rates and Fees

    
    

  What conditions do you agree to comply with from the beginning and throughout your contractual relationship with ZIRO?

  
  

  • That your resources do not come from any illegal activity.
  • At any time, ZIRO may contact you through any of the authorized communication channels to remind you of the relevant payment dates.

  
  

  In what cases would you be breaching the credit agreement signed with ZIRO?

  
  

• If you do not pay the full amount of the installments due to ZIRO on the payment dates.

• If you fail to comply with any obligation of the Credit Agreement or these terms and conditions, as well as if you partially or totally fail to comply with any other obligation toward ZIRO or any creditor, whether a financial institution or not.

• If you are pursued judicially in a way that affects your ability to fulfill your obligations under your contract with ZIRO.

• When your financial conditions change in such a way that you cannot meet your obligations under your contract with ZIRO.

• If you fail to duly meet your tax obligations.

• If you violate any law, receive formal notification of accusation against you, or are convicted of crimes related to money laundering, financing of terrorism, management of resources related to terrorist activities, or violations against public administration, or any related crime, or if you are included in any Sanction List.

What can ZIRO do if I breach my contract?

Without the need to satisfy the requirements for presentation, demand for payment in default, or notification, to which you waive upon signing the Credit Agreement, ZIRO may collect the outstanding amount of the total credit. In this case, we will send you a communication via text message, email, or physical mail accompanied by the credit settlement, declaring the deadlines expired and requiring immediate payment of all sums owed.

The determinations of ZIRO will be binding on you, except in cases of manifest error in the calculation. The books and records of the CREDITOR regarding the payment obligations under this AGREEMENT will be definitive and binding against the CLIENT, except in cases of manifest error in the calculations.

Assignment of Rights by ZIRO: By signing the credit agreement, you accept that ZIRO can assign the credit agreement without any further consent. When ZIRO assigns the contract, the name ZIRO will apply in the same sense to the new creditor. What are my obligations under the credit agreement?

What information will ZIRO send me during the term of the Credit Agreement?

Periodically, ZIRO will send you via WhatsApp and your registered email at least the following information:

1. The amount of the installment to be paid on the next payment date and the payment deadline for that installment;

2. The total outstanding balance; and

3. The channels through which you can make the payment.

In any case, failure to send this communication by ZIRO will not exempt you from the obligation to make the corresponding payment.

How are the payments made applied to my credit?

The payments made will be applied in the order indicated below:
1. Default interest (if any).
2. Past due interest (if any).
3. Past due principal (if any).
4. Collection expenses (if any).
5. Payment for installment interest.
6. Payment for installment principal.
7. Prepayment of any amount of the outstanding balance.
If you have more than one active credit with ZIRO, payments will be applied with higher priority to credits with higher interest rates or to the oldest ones.

Where can I communicate my requests, complaints, claims, and/or suggestions?

You can make your requests, complaints, and claims through our email hola@somosziro.com and WhatsApp +57 3142051091, 24 hours a day.

Personal data handling

By signing the Credit Agreement and accepting these Terms and Conditions, you authorize ZIRO in advance, informed, and expressly, to act as responsible for the handling of personal data in accordance with the terms of Law 1581 of 2012 and as a source under the terms of Law 1266 of 2008. With this authorization, ZIRO may process your personal data, including identification data, contact information, financial information, personal and professional information, sensitive information, particularly biometric information, such as images and fingerprints. These data (personal data and sensitive personal data), collectively will be referred to as Personal Data. Regarding the sensitive Personal Data, you acknowledge that you have been informed about which of the Personal Data subject to processing is sensitive and that you are not required to authorize its processing. Likewise, you declare that you have been informed explicitly and in advance, and by this means authorize, that your Personal Data may be collected, used, stored, compiled, updated, processed, transferred, transmitted, and/or shared with third parties for the following purposes:   (i) manage and carry out collection activities associated with the Credit; (ii) manage compliance with your legal obligations or those related to this contract; (iv) transfer Personal Data to third parties, at the discretion of ZIRO, as well as to whoever is the titleholder of credit rights by virtue of the assignment of the Credit or to whom they designate, for the purposes established in this Contract; (v) offer and promote new and existing products; (vi) carry out data update campaigns; (vii) conduct security studies, for the prevention of fraud, money laundering, and financing of terrorism; (ix) provide information reports to competent authorities; (xii) report to the Information Centers regarding compliance or non-compliance with obligations regarding the provision of the service or any other obligation you have acquired with ZIRO, or who they designate; (xiii) provide the Information Centers with data related to credit applications, as well as others pertinent to commercial, financial, and socio-economic relationships, among others.   You declare, express, guarantee, and represent that you are authorized to consent to the use of the contact data provided to ZIRO or the Information Centers, for collection management and for the other purposes mentioned in the Credit Agreement and these Terms and Conditions. Additionally, you declare, express and guarantee that you have the prior, express, and informed authorization of the third parties from whom you provide their Personal Data. This authorization covers the transfer or transmission of Personal Data to third parties that may be domiciled in Colombia or in third countries, including countries that do not provide adequate levels of protection. Through this, you expressly authorize ZIRO and whoever it designates, to share your Personal Data with whoever is the titleholder of credit rights by virtue of the assignment of the Credit, even if these entities are domiciled abroad, so that these latter process the Personal Data for the purposes established here and specifically to contact you to offer their products and services and to consult and process your Personal Data with the Information Centers. Notwithstanding the foregoing, and solely in relation to the processing of Personal Data, you acknowledge and expressly accept that ZIRO may transfer your Personal Data to whoever is the titleholder of credit rights by virtue of the assignment of the Credit, in accordance with articles 2.2.2.25.2.2 and 2.2.2.25.2.4 of Decree 1074 of 2015 and who will be fully identified through the corresponding notification of assignment of credit rights, for the same purposes for which ZIRO is processing the Personal Data. You declare that you know you have the right to exercise your right of access, update, rectification, authorization verification, or revocation (where applicable) by writing to ZIRO at the email address hola@somosziro.com. In case of infringement, you may also file a complaint with the Superintendency of Industry and Commerce. The personal data handling policy related to this document is available at  data handling policy

By express instruction of the Superintendency of Industry and Commerce, the debtor is informed that during the financing period the interest rate may not exceed 1.5 times the current banking interest certified by the Financial Superintendency.

When the interest charged exceeds this limit, the creditor will lose all interest. In such cases, the consumer may request the immediate return of the amounts paid for the respective interest.

Amounts received by the creditor from the debtor without consideration other than the credit granted will also be deemed as interest, even when they are justified as fees, commissions, or other similar charges. Amounts paid by the debtor for services directly linked to the credit, such as management costs, credit study, paperwork, membership fees, etc., will also be included within the interests (Article 68 of Law 45 of 1990).